Data Protection

Dear Customer,

We value your trust and thus make every effort to ensure your storage experience is safe and enjoyable. CreateExtraSpace employs the highest security standards at all times to safeguard your personal data from unauthorised use or access. Your storage order(s), personal data together with your credit card details are protected by technical encryption and an additional authorisation process – both when transferring data to and from our servers and when saving data on our servers. To learn more please read the information below.

CreateExtraSpace Team

Collecting and using your data

We collect information about you for two reasons: to process your order and to provide you with the best possible service.

The personal data you submit at createextraspace.co.uk will not be passed on to any unauthorized third party outside the company. However, we may share your information with our certified partners (for example a courier) when it is necessary to do so in order to fulfill your order.

As a customer you can choose to give us your permission to send you special offers and advertisements by email.

How secure is your personal data?

createextraspace.co.uk uses the Secure Sockets Layer (SSL) security protocol with 128-bit encryption to transfer personal data. This technology offers the best possible security and is that used by major high street banks to protect all online banking transactions. You can observe when a site uses encrypted data transmission by the closed padlock symbol in the address or status bar of your browser.

The SSL protocol used by createextraspace.co.uk is the industry standard and among the best available today for secure commerce transactions. It encrypts your personal information including your name and address, credit card number and order details.

Security of payment transactions

Payment by credit card is completely safe, secure and efficient. To ensure that your credit or debit card is not being used without your consent your name, address and other personal information supplied by you is validated. All information provided will remain strictly confidential. createextraspace.co.uk does not store your card details on its servers.

Non-disclosure to third parties

createextraspace.co.uk does not provide any personally identifiable customer information to third-party advertisers or other web-sites. createextraspace.co.uk will only disclose your personal data to third parties when it is necessary to do so in order to fulfil your order; for example your name and address to a delivery courier.

During credit card payments, your credit card details will be communicated directly to our payment partner and will not be stored on our servers.

Your User Name & Password

For your security you need both a unique order reference number and your registered email address to access your account.

As described above all interaction between you and createextraspace.co.uk is secured by SSL encryption.

If you lose you order reference number then please contact us.

As only you or persons authorised by you have access to your email account you are safeguarded against unauthorised access. Please note: You should not entrust a third party with your log-in information.